Privacy Policy — OredSphere Plumbing & Drainage

Contact Information

Business name: OredSphere Plumbing & Drainage

Address: 992 Al Amir Street, Al Sadd, Doha, Doha Municipality, Qatar

Email: info@oredsphere.run

Information We Collect

We collect information that you provide directly and information collected automatically when you interact with our online platform.

• Contact and account data: name, email address, phone number, postal address, appointment details, and other details you submit to request services.
• Transactional data: service records, invoices, payments, and billing information. Payment processing details are handled by our third-party payment processors and we store only necessary invoicing records.
• Communications: messages, emails, support requests, and related metadata when you contact us.
• Device and usage data: IP address, browser type, pages viewed, referral/exit pages, and analytics data collected via cookies and similar technologies.

How We Use Information

We use personal information for the following purposes:

• To provide, operate, and maintain our services and to fulfill service requests.
• To process payments, generate invoices, and manage bookings and appointments.
• To communicate with you about your account, service updates, and promotional offers where permitted.
• To improve our platform through analytics and to monitor usage and trends.
• To detect, prevent, and respond to security incidents, fraud, or other harmful behavior.

Cookies and Similar Technologies

We and our third-party partners use cookies, web beacons, and similar technologies to collect information about your interactions with our platform. These technologies help with authentication, analytics, performance, and advertising. You can configure your browser to block or delete cookies, but some features of the platform may not function correctly if cookies are disabled.

Data Sharing and Disclosure

We may share personal information with third parties in limited circumstances, including:

• With service providers who perform functions on our behalf (e.g., payment processors, hosting providers, analytics providers) and who are contractually obligated to protect the information.
• To comply with applicable laws, legal processes, or government requests, or to respond to lawful requests by public authorities.
• To protect the rights, property, or safety of OredSphere Plumbing & Drainage, our customers, or the public.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, where personal information may be transferred as an asset.

International Transfers

Information we collect may be processed and stored in locations outside your country of residence. When transferring personal data internationally, we take commercially reasonable steps to ensure an adequate level of protection in accordance with applicable law.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type of data and the purposes for which it was collected.

Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the right to access, correct, delete, restrict processing, or object to processing. To exercise these rights or for questions about your data, contact us at info@oredsphere.run. We will respond to requests in accordance with applicable law and verification procedures.

Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us to request deletion.

Third-Party Links and Services

Our platform may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We recommend that you review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through the platform or by other means to give you the opportunity to review the changes before they take effect.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: